Frequently Asked Questions (FAQ)

1. What is Family Tree Charts Generator?

Family Tree Charts Generator is a Google Workspace add-on that allows you to generate charts directly from your Google Sheets data. It’s designed to help you visualize your data quickly and efficiently.

2. How does the credit system work?

To use our service, you need to purchase credits. Each time you generate a chart, one credit is deducted from your account. You can purchase credits through our payment partner, Lemon Squeezy.

3. How do I purchase credits?

You can purchase credits by logging into your account and selecting the “Purchase Credits” option. Payments are securely processed through Lemon Squeezy.

4. What happens if I run out of credits?

If you run out of credits, you won’t be able to generate new charts until you purchase additional credits. You can easily add more credits to your account at any time.

5. Is there a free trial available?

We offer Welcome Bonus credits after Sign up and receive 10 free credits to generate your first 10 family tree charts.

6. How is my data handled?

Your data privacy is our top priority. We access your Google Sheets data only to generate the charts you request. We do not store or share your Google Sheets data on our servers. For more details, please refer to our Privacy Policy.

7. What payment methods do you accept?

Payments for credits are processed through Lemon Squeezy, which accepts a variety of payment methods, including credit/debit cards and other online payment options.

8. Can I get a refund for unused credits?

Credits are generally non-refundable, except where required by law. If you encounter issues with our service, please contact our support team, and we’ll do our best to resolve the problem.

9. How do I generate a chart?

After installing the add-on, open your Google Sheet, and select the data you want to visualize. Then, choose the chart type from our add-on’s menu, and a chart will be generated using one of your credits.

10. Can I customize the charts?

Yes, our service allows you to customize your charts, currently for frame, rounded photo but will coming more options in futures.

11. What should I do if I experience a problem with the service?

If you encounter any issues, please contact our support team at support[at]codebits[dot]dev. We’re here to help and will respond as quickly as possible.

12. How do I cancel my account?

If you wish to cancel your account, please contact our support team at support[at]codebits[dot]dev. Please note that any remaining credits in your account will be forfeited upon cancellation.

13. Is my payment information secure?

Yes, all payments are processed through Lemon Squeezy, a secure and trusted payment processor. We do not store your payment information on our servers.

14. How often are new features or updates released?

We regularly update our service to add new features and improve performance. You will receive notifications about major updates, and we encourage you to check our website or blog for the latest news.

15. Can I suggest a new feature?

Absolutely! We welcome feedback and suggestions. If you have an idea for a new feature, please contact us at support[at]codebits[dot]dev.